We want you to be completely satisfied with AgentReply. Our refund policy is designed to be fair, transparent, and easy to understand.
We offer a 7-day money-back guarantee for all new subscription plans. If you are not satisfied with our service within the first 7-days, you are eligible for a full refund of your subscription fee.
If you experience technical issues that prevent you from using our service and we are unable to resolve them within a reasonable timeframe, you may be eligible for a pro-rated refund.
You can cancel your subscription at any time. For monthly subscriptions, access continues until the end of the billing cycle. Annual subscriptions may be eligible for a pro-rated refund for unused months.
Charges for AI token usage, telephony minutes, SMS segments, and other metered services are non-refundable as these costs are incurred in real-time.
Any one-time setup fees, onboarding services, or custom integration costs are non-refundable once the service has been delivered.
Costs associated with purchasing or leasing phone numbers are non-refundable once the number has been provisioned.
To request a refund, please contact our support team at help@agentreply.ai with your account details and the reason for your request.
Our team will review your request within 24-48 hours. We may ask for additional information or feedback to better understand your experience.
Once your refund is approved, you will receive a confirmation email. The refund will be processed to your original method of payment.
Please allow 5-10 business days for the refund to appear on your bank statement, depending on your financial institution's processing times.
If you have any questions about our refund policy or need assistance with a billing issue, please don't hesitate to reach out to our support team. We're here to help!
We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.