At AgentReply, we're committed to protecting your privacy and ensuring the security of your data. This policy explains how we collect, use, and safeguard your information.
When you use AgentReply or sign up for our services, we may collect personal information such as your name, email address, phone number, company information, and billing details.
We collect information about how you interact with our AI agents, including conversation logs, response times, and usage patterns to improve our services.
We automatically collect technical information such as IP addresses, browser type, device information, and cookies to ensure optimal service performance.
We use your information to provide, maintain, and improve our AI communication services, including voice agents, SMS, and WhatsApp automation.
We may use your contact information to send you service updates, security alerts, and important notifications about your account.
We analyze usage patterns to enhance our AI models, improve response accuracy, and develop new features for better customer engagement.
We may share data with trusted third-party services that help us operate our platform, such as cloud hosting providers, payment processors, and analytics services.
We may disclose information when required by law, to protect our rights, or to ensure the safety and security of our users and services.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
All data transmission is encrypted using industry-standard SSL/TLS protocols. Sensitive data is encrypted at rest using AES-256 encryption.
We implement strict access controls and authentication measures to ensure only authorized personnel can access your data.
We conduct regular security audits and vulnerability assessments to maintain the highest level of data protection.
You have the right to access, download, and transfer your personal data. Contact us to request a copy of your information.
You can request corrections to inaccurate information or deletion of your personal data, subject to legal and contractual obligations.
You can opt out of non-essential communications and marketing emails at any time through your account settings or unsubscribe links.
AgentReply operates globally and may transfer your data to countries outside your residence. We ensure appropriate safeguards are in place to protect your information during international transfers, with applicable privacy regulations.
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Conversation data is typically retained for 90 days unless you request longer retention for business purposes.
AgentReply is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.